COLORADO SPRINGS, Colo., Nov. 3, 2016 /PRNewswire/ -- HDI, the premier membership association and certification body for the technical support industry, has announced the winners of the 2016 HDI Service Management Awards. These awards are given annually to organizations that have enhanced their service management through exceptional leadership, vision, innovation, and achievement of the highest standards of quality and customer satisfaction. Recipients were announced during the FUSION 16 Conference & Expo in Las Vegas which brought together 1,600 of the best and most respected professionals in the service management industry to gain insight and share new ideas and innovations that are improving ITSM.
To learn more about the HDI Service Management Awards, visit: www.ThinkHDI.com/Awards. After a rigorous evaluation process from a hand-picked panel of industry experts and award winning professionals, three finalists were selected for both the HDI Service Improvement Award and the Knowledge-Centered Support Award. The HDI Service Improvement Award recognizes an organization that has successfully implemented or improved a service, while the Knowledge-Centered Support Award is given to an organization that has successfully implemented a knowledge-centered support adoption. The 2016 HDI Service Management Award Winners are: HDI Knowledge-Centered Support Award: This year's judges had an exciting outcome, deciding to award two recipients for this award.
"Always a highlight of an already amazing conference experience, the 2016 award presentations honored three truly deserving recipients," said Leslie Cook, Director of Membership, HDI. "Their projects and initiatives within IT service management clearly showed evidence of their innovation and creativity, the integration of best practices, stakeholder involvement, and business alignment." A blue ribbon panel of judges, selected for the second phase of the cycle, engaged in a thorough selection process to choose the most deserving winners for the two award categories. Comprised of six IT service management professionals and long-time industry experts, the judges were tasked with selecting the leading organization in the areas of Knowledge-Centered Support and Service Improvement.