Duetto, the market leader in hotel profit optimization technology, and Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced a Duetto global reseller agreement and technology integration to help Agilysys customers increase profitability and improve guest loyalty. GameChanger, Duetto's revenue strategy platform, is now available with Agilysys' Lodging Management System® (LMS) and Visual One® PMS, and soon will be available for rGuest® Stay, making Duetto's insights on pricing and demand accessible to hundreds of casinos and hotels worldwide. In addition, Duetto's industry-first personalized loyalty pricing feature is also fully integrated with LMS, enabling casino hotels to access Duetto's advanced analytics in real time to dynamically make offers and set loyalty rates based on a customer's total worth. "For too long, hotels and casinos have been saddled with antiquated technology and functional silos that have prevented them from using advanced data to understand the true worth of their customers," said Patrick Bosworth, Duetto co-founder and chief executive officer. "We're excited about expanding our strategic partnership with Agilysys to help hoteliers break down the old barriers, adapt to rapidly changing market conditions and requirements, and optimize pricing. We look forward to maximizing the partnership with Agilysys, which will benefit the entire hospitality industry." "We are thrilled to bring Duetto's industry-leading pricing solutions to our hotel and casino customers and provide them with the ability to drive even larger revenue gains," said Jim Walker, senior vice president of global revenue at Agilysys. "With the integration of our industry-leading solutions, casinos and hotels can deliver truly exceptional experiences, increase profitability and ensure their most valuable customers return again and again." The latest integration brings special value to the casino hotel space, where operators have long wrestled with the need to implement accurate and profitable pricing strategies for clients with complex and multi-tiered guest spending. Casinos can now access Duetto's advanced analytics in real time to dynamically make offers and set loyalty rates based on a customer's total worth, ensuring that casino members always get the most optimized rates based on their value to the casino's business.
The new integration will allow operators to increase profitability and guest loyalty with:
- Real-time LMS rate lookup for casino members — Users can find a casino member's loyalty rate without leaving LMS. Duetto personalized loyalty pricing for LMS is fully integrated into LMS 'offers' functionality to enable hotels to look up a personalized loyalty rate yielded by Duetto's open pricing platform.
- Personalized rates using dynamic reinvestment — Each personalized loyalty rate from Duetto is determined by a dynamic reinvestment, automatically calculated for each casino member's segment and stay date.
- Choose from a mix of cash and comp rates — Users can easily quote a mix of cash and comp rates in LMS by room type and simply choose one to instantly book a reservation for casino members.
- Gain a deeper view into a hotel's casino business — Duetto's cash vs. comp report helps distinguish high rollers from paying guests when reporting on room revenue by providing a breakdown of cash room revenue vs. comped room revenue.