LONDON, November 3, 2016 /PRNewswire/ -- Three's Director of Customer Care, Ashley Cook and BT's Chief Customer Officer, Lisa Harrington have confirmed to speak at the CEM in Telecoms Global Summit 2017, taking place in London 23 rd - 26 th January. Ashley Cook will be giving his insight on how the O2/Three transformation program has been managed on the digital level and where it will be by 2018, while Lisa Harrington will be giving her insight on how to set a digital transformation strategy that is clearly aligned to your bottom-line objectives and is customer-centric. Ashley and Lisa along with leaders from global companies including O2, Virgin Media, Zain KSA, Telefonica, MTN Group, Rogers Communications and Deutsche Telekom will be at the CEM in Telecoms Global Summit on 23 rd-26 th January, in London. The summit brings together over 200 industry leaders, to debate, discuss and shape customer experience within the telecom industry and master technology and online experiences to design processes that will satisfy ever-evolving customer demands, appreciate the customer journey at all touch points to optimize the customer experience, measure customer feedback and insights to evaluate core customer data that will allow you to grow the balance sheet and finally tailor products to customer needs through a cohesive operational framework and mature customer-centric culture. The full agenda including a full list of keynote speakers can be found here: http://www.customerexperienceevent.com/PRNotes to editors: Become a member of CX Network and receive expert commentary, tools and resources developed by experienced customer management professionals and industry insiders. With a growing membership and global portfolio of events, the CX Network ensures you keep your finger on the pulse by delivering you with practical and strategic advice to help you achieve your business goals.