MCLEAN, Va., Nov. 3, 2016 /PRNewswire/ -- Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 309, 'C-Level Success and the Secret Weapon of Service and Support', at the Annual FUSION Conference in Las Vegas, NV. FUSION 16, the most comprehensive four-day event covering all aspects of the IT service management industry, is happening November 1-4 at the MGM Grand in Las Vegas. Logo - http://photos.prnewswire.com/prnh/20161101/435004LOGO In this presentation, Mr. Rumburg, who has been retained as an IT service and support expert by some of the world's largest corporations, used benchmarking data and case studies to demonstrate the crucial role that service and support can play in the management and career success of IT executives. "A growing body of empirical evidence demonstrates a simple truth: the quality and effectiveness of service and support has a direct and measurable impact on the career success of those in IT leadership," said Rumburg. "When customers are happy with IT support, they are happy with all of IT. And when they are happy with all of IT, that reflects well on the entire executive team." Those interested in this presentation can find a copy of the slide deck on MetricNet's website. Mr. Rumburg is also scheduled to present Session 704, 'The CSI Imperative - How Successful Support Organizations Institutionalize Continual Service Improvement', on Friday, November 4, 2016.