LOS ANGELES, Nov. 2, 2016 /PRNewswire/ -- Mobile moments -- defined as when a person consults their phone for information -- play a clear and powerful role in shoppers' in-store routines, according to a new study from inMarket, the world's largest beacon platform.
The inMarket study examined a sample of 2,500 shoppers -- including its platform audience of 50MM comScore-verified monthly active users and beyond in stores -- from July through September, 2016. The study identified three prevailing use-cases of mobile in-store: Shopping activities (55 percent); messaging unrelated to shopping (14 percent); and listening to music (12 percent). Shoppers were three times more likely to use their phones for a purchase-related task, versus other tasks. Shopping activities were defined as using a shopping list, reviews, recipes or price comparison app, or communicating about what to purchase. Among shoppers who were using mobile to help their purchase decision, 28 percent were actively looking at their shopping list on their phone, while 14 percent were texting or calling someone about what to buy. Only eight percent of shoppers were using a retailer's own app in the respective store, magnifying retailers' continued challenge to find the right digital conduit to their customers when it matters most. Messaging unrelated to shopping -- the second highest in-store use-case -- included both SMS and apps, but did not include social media platforms. Social media on its own accounted for just four percent of in-store mobile usage. Similarly, mobile games and podcasts accounted for just one percent of mobile moments each. While social, gaming and podcasts are hugely popular mobile use-cases outside of the store, there are indications that in-store is a different environment where consumers are focused on the shopping task at hand.