Interactive Intelligence Positioned As A Leader In Gartner Magic Quadrant For Contact Center As A Service, North America

Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been positioned as a Leader in the Gartner 2016 Magic Quadrant for Contact Center as a Service, North America 1 for the second year in a row.

Interactive is the only vendor to be named a Leader in both the Gartner North America CCaaS and worldwide Contact Center Infrastructure Magic Quadrants. 2

The Gartner 2016 Magic Quadrant for Contact Center as a Service, North America provides an analysis of vendors in the market based on their ability to execute and completeness of vision. The full report can be accessed at

"As the vendor positioned furthest in the CCaaS Leader's Quadrant for completeness of vision, we believe we offer customers not only a proven cloud solution, but one that can truly transform their customer engagement strategy for a serious competitive advantage," said Dr. Donald Brown, Interactive Intelligence founder and CEO.

According to the report, Gartner's description of a Leaders states: "Given that the CCaaS market in North America is still maturing, Leaders can best be described as those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems."

Interactive Intelligence offers a public, microservice-based cloud solution called PureCloud Engage¿ designed for organizations of all types and sizes. Built atop the Amazon Web Services Cloud, PureCloud Engage was designed for rapid deployment, ease of use, maximum flexibility and scalability, and continuous delivery of innovative applications.

The company also offers Communications as a Service¿ (CaaS), a private, single-tenant cloud solution designed for mid-size to large contact centers. CaaS is based on Interactive's on-premises customer engagement software suite, Customer Interaction Center (CIC).

For more information about Interactive Intelligence cloud solutions, visit

1 Gartner, "Magic Quadrant for Contact Center as a Service, North America," Drew Kraus, Steve Blood, Daniel O'Connell, Oct. 24, 2016.

2 Gartner, "Magic Quadrant for Contact Center Infrastructure, Worldwide," Drew Kraus, Steve Blood, May 19, 2016.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.


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