OREM, Utah, Nov. 2, 2016 /PRNewswire/ -- SecurityMetrics has received the Bronze Stevie International Business Award in the Customer Service category for Best Support Department of the Year for PCI.
SecurityMetrics has been internationally recognized for its premium level of customer service, and continues to have the largest in-house call center in the trade. The company employs people around the clock to service businesses in over 173 countries, including the UK, Australia, Argentina, Kenya, and Turkey. In addition to 24/7/365 assistance, the company has accelerated its average speed to answer incoming calls. Today on average, SecurityMetrics agents answer calls within 10 seconds. "A lot of businesses are often confused about PCI compliance," says Brad Caldwell, Founder and CEO of SecurityMetrics. "One of the goals of SecurityMetrics is to have unparalleled, friendly customer service as well as experts ready to help businesses who may be struggling. We've also put a lot of hard work into the training program to make our support consistent, rich, and helpful." SecurityMetrics' versatile customer service agents have the knowledge to educate risk managers about PCI requirements. As a result, many financial bank and major payment card brand partners have granted extensive trust to the company to communicate this important subject to diverse groups. In a recent survey, SecurityMetrics was rated 4.59 out of 5 stars in customer experience. The contact center of over 200 employees fields over 100,000 calls per month, and agents are resolute to continue branding SecurityMetrics as the most customer-friendly call center available.