ATLANTA, Nov. 1, 2016 /PRNewswire/ -- In a time when customer service for so many companies has gone south, Plusoptix has made personalized customer service a priority, offering a "Hassle-Free Warranty" on their high-tech, sophisticated, state-of-the-art vision screening devices, that is unique to the industry. When customers invest in a Plusoptix vision screener, the purchase comes with a warranty that fully covers the device for one year, including accidental damage. To continue that coverage, annual warranty extensions are offered through the "Hassle-Free Warranty," which is a great benefit to customers, who know that if their instrument is damaged, Plusoptix will make the repair, hassle-free. "Vision screening the children is required by the State annually," said Scott Carlson, Special Education Director at the Child Development Center of Freemont County in Wyoming, which has 60 dedicated professionals managing 335 children from birth through age five. "We are fortunate to have four Plusoptix vision screeners. We have been using three of the screeners for about three years, and the fourth for five years. We have multiple people doing screenings, so they share the devices and travel with them to different locations to conduct the screenings." In addition to screening the children at the Child Development Center, the organization has screening contracts with 700 developmental schools in their region. In other words, this organization does a great deal of vision screening each year. "We had one of the devices getting jammed and called the company," said Carlson, who is in his 30 th year at the Child Development Center. "She knew exactly what the problem was and talked us through it to make sure we were doing the right thing. I sent it off and had it back quickly. And this was a very busy time for us, so we needed the device and appreciated how fast they fixed it for us. I would definitely say that we are very impressed. The company stands behind its product." The German-made Plusoptix vision screening instruments are designed to be robust and built with quality, which minimizes the likelihood of a hardware defect. However, given the fact that the devices are portable and relatively small, the reality is that accidents may happen. Anyone who has ever dropped or broke the touchscreen of a cellphone is familiar with this experience. But whether it is a cellphone or vision screener, any warranty is only as good as the company standing behind it.