- "How can I get a new roll cart for trash pickup?"
- "Can someone help me with animal services?"
- "I have a question regarding code compliance."
Recent survey data has shown that the majority of consumers prefer to interact with businesses through intelligent and conversational systems when it comes to seeking customer service across the Web, mobile, and phone channels (IVR). For example, a 2016 global survey commissioned by Nuance showed that 89% of consumers prefer and, in fact, expect a conversational interaction when it comes to customer service, with 87% reporting that a positive interaction with a company will determine whether that consumer continues their relationship with the company."The City of Dallas is demonstrating real leadership when it comes to innovation in the call center," said Robert Weideman, executive vice president and general manager, Enterprise Division, Nuance. "They had a vision to reinvent their caller experience with conversational technology, and that vision has led to a natural language system that will not only provide a more convenient experience for the caller, but a more efficient process for Dallas311 through increased automation, reduced call duration, and fewer agent-to-agent transfers." Nuance helps organizations to deliver intelligent self-service solutions so customers can quickly and easily get what they need from contact centers, websites or mobile apps - how, when and where they want to engage. Nuance's natural language understanding technology allows customers to simply speak when calling into a business so they can quickly and easily resolve their question. This next generation IVR allows for a more human conversation with technology through engaging callers in natural dialogue and intelligent conversation. Nuance's IVR solutions have been adopted globally by large organizations such as Delta, FedEx, Huawei, and TalkTalk. For more information about Nuance's NLU solutions for IVR, please visit Nuance. About Nuance Communications, Inc.Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com. Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.