SAN FRANCISCO, Nov. 1, 2016 /PRNewswire/ -- Bank of the West, a leading regional financial services company, and J.D. Power, a world leader in consumer data and analytics, today announced a new multi-year agreement to further enhance Bank of the West's award-winning focus on customers.
Under the agreement Bank of the West will leverage J.D. Power's customer data analytics platform and industry expertise to deliver real-time customer insights about the evolving needs of customers and how they want to engage across the Bank's digital and physical channels. "Bank of the West has a long history of providing industry-leading service and earning our customers' business year-after-year," said Andy Harmening, vice chairman of Consumer Banking at Bank of the West. Starting our relationship with J.D. Power is a catalyst for our organization to further intensify our customer focus by understanding and addressing our customers evolving needs in the digital age." Dedicated to serving as a strong and knowledgeable financial partner to its consumer and business customers, Bank of the West is continuously focused on providing the outstanding service that customers expect and deserve. J.D. Power was selected following an extensive due-diligence period for its customer experience advisory services and demonstrated understanding of the rapidly evolving financial services industry. "Bank of the West has a strong reputation for its customer-focused approach and we are proud that they've chosen our firm to help them get to the next level of success in today's highly competitive marketplace," said Rocky Clancy, vice president of Financial Services at J.D. Power. Bank of the West continues to invest in delivering digital banking capabilities by working with local Bay Area technology partners, established service providers and leveraging the global capabilities of its parent BNP Paribas.