NEW YORK (TheStreet) --It's been a hectic week for airlines as on Monday Delta (DAL) was forced to cancel thousands of flights around the world due to a company-wide system-outage. Twenty-four people traveling on a JetBlue (JBLU) flight from Boston to Sacramento were hospitalized Thursday night after the plane encountered extreme turbulence.
Aviation analyst Kyle Bailey joined CNBC's "Closing Bell" on Friday to discuss the recent negativity surrounding the airlines. Beginning by discussing the impact social media can have on a situation similar to the one JetBlue experienced last night.
"This stuff has also been happening, social media blows all this out of proportion. For an airline CEO, Twitter (TWTR) is an absolute nightmare because it could bring down the reputation of an airline within 24 hours," Bailey said.
Regarding Delta, the cancellation of thousands of worldwide flights begs questions about the technology system the airlines are utilizing.
"With all the airline mergers the last several years, the integration of systems is very complex. A lot of these systems are from the late 90's technology, and to bring this technology up to speed is extremely expensive, and the airlines aren't willing to do spend," Bailey explained.
In light of both instances, CNBC's Sara Eisen posed the question of whether or not the airlines have become too big and thus too complicated.
"That is true in a sense. For the month of July, for example, Delta has 21 million passengers, so automation needs to be there. They will learn from this mistake. There's always the need to have backups, and full redundancy at a different location. I'm sure that will be done with Delta airlines as a result of this."