- Deep capabilities in application management;
- Scale of ServiceNow practice and domain expertise;
- Broad vertical capabilities, in particular in healthcare, life sciences and retail;
- Strength of cybersecurity capabilities, especially on a federal level;
- Quality of service across the value chain; and
- Visionary prospective around the ServiceNow journey.
About HfS ResearchHfS Research is the leading independent global analyst authority and knowledge community for the business and IT services industry. With specific focus on the digitization of business processes, intelligent automation and outsourcing, HfS has deep industry expertise in healthcare, life sciences, retail, manufacturing, energy, utilities, telecommunications and financial services. HfS uses its Blueprint Methodology™ to evaluate the ability of service and technology providers to innovate and execute the Eight Ideals.