- Zendesk Message, announced at Facebook's F8 conference , is a dedicated application that combines the power of automated interactions with live support conversations in Facebook Messenger to quickly and efficiently assist customers. Zendesk is currently accepting enterprise companies in the early access program at: www.zendesk.com/message
- Satisfaction Prediction is the first machine learning and predictive analytics feature for customer satisfaction, predicting how likely a ticket is to receive a good or bad rating, thereby helping organizations take action to ensure positive outcomes. Since launching in beta, Satisfaction Prediction has analyzed over 7 million customer interactions.
- Advanced Voice empowers agents to provide voice support from the same platform they use to manage all other support channels and take calls from anywhere in the world, including their Zendesk browser or mobile phones. Advanced Voice includes multi-level interactive voice response to route customers to the right agent or department and provide recorded responses for frequently asked questions.
- BIME Analytics will become the core technology powering Zendesk's customer data platform, enabling Zendesk to further integrate data analytics capabilities across its products . BIME Analytics' modern architecture allows organizations to easily connect and build queries across multiple live data sources and then analyze results through stunning data visualizations.
About ZendeskZendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 75,000 paid customer accounts, Zendesk's products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com. Source Zendesk, Inc