- Returns: Even before purchasing connected devices, consumers are already expressing concerns about having to return products or being able to install and configure devices before the return date expires.
- Support: Poor support experience with other consumer electronics devices in the past is causing consumers to delay purchases of new Smart Home devices or systems until the need has become essential (e.g. home safety or security system).
- Services: While consumers want to purchase and install Smart Home systems on their own, they are strongly considering professional services for installation, despite the additional cost.
- Connectivity: DIY (do-it-yourself) consumers expect immediate gratification from their newly purchased connected devices, but often encounter connectivity issues.
To learn about additional insights from Smart Home sentiment around customer experience and adoption, download the full report here: http://www.support.com/smart-home-trends-2016About Argus Insights & Methodology Argus Insights is Silicon Valley's first big data driven Market Coach. Recognizing that companies are constantly striving to achieve and sustain market fit in the face of competitive threats and shifting customer preferences, Argus Insights continuously monitors and analyzes millions of consumer touchpoints to measure the degree to which products satisfy market demand. Through insights derived from the firm's proprietary customer insights platform, clients take targeted actions to improve market fit and revenue performance so they can surpass the competition. About Support.com Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software (Nexus ®) and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it's intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, a stronger brand and growing revenues. For more information, please visit http://www.support.com or follow us @support_com . Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://corp.support.com/about-us/careers. © 2015 Support.com, Inc. All rights reserved. Support.com, the Support.com logo and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries.