Turkcell Global Bilgi, Turkcell's (NYSE:TKC)(BIST:TCELL) fully-owned subsidiary, was recognized as the global "Top Ranking Performer" in two categories by ContactCenterWorld.com. In the global awards ceremony held in Las Vegas, United States, Turkcell Global Bilgi received the top award in "Best use of Self-service Technology" category with its full speech IVR solution which enables the customer to communicate interactively with the system just by speaking. The second award came in the ""Best Home / Remote Agent Program" category.

Developed in-house by Turkcell Global Bilgi's own IT teams, the award-winning audio response system is a product that is built on state-of-the-art voice technology. The system recognizes about 24 thousand different expressions and responds in 570 different ways, allowing the customer to reach solutions without having to dial additional digits on the keypad.

Turkcell Global Bilgi was also recognized for its innovative use of the home agent system which ensures high levels of employee satisfaction and performance. Home agent programs are frequently used for simpler tasks - such as database updates and polling - but Turkcell Global Bilgi uses this method for more complicated tasks including sales portfolio management and revenue collection.

"Turkcell Global Bilgi adopts an innovative and bold approach in the technologies that it employs as well as in its business models. We are glad to see that this is recognized internationally by one of the most prestigious organizations of the call center industry." said Cagatay Aynur, the CEO of Turkcell Global Bilgi. "It is worth noting that we were recognized as the global leader in different categories 7 times in the past few years by ContactCenterWorld.com . We will continue to serve our customers with cutting-edge technology and innovative customer management practices in the years to come."

ContactCenterWorld.com holds a global awards ceremony to highlight the best practices from the call center industry in 9 categories. The winners of regional contests - America, Asia-Pacific, and Europe Middle East and Africa - compete in Las Vegas to earn the title of world's "Top Ranking Performer". Every year, more than 1000 companies from all around the world are evaluated as a part of the selection process.

ABOUT TURKCELL: Turkcell is an integrated communication and technology services player in Turkey. Turkcell Group has approximately 68.1 million mobile subscribers in nine countries and over 1.4 million fixed subscribers in Turkey as of September 30, 2015. Turkcell was one of the first among the global operators to have implemented HSPA+. It has announced two new HSPA+ Technologies on its 3G network to meet rising data usage. Having successfully integrated 3C-HSDPA and DC-HSUPA Technologies, it became the first mobile operator in the world to enable peak speed of 63.3 Mbps downlink while also enabled an 11.5 Mbps uplink on a 3G network. Turkcell is the first telecom operator to offer households fiber broadband connection at speeds of up to 1,000 Mbps in Turkey. As of September 2015, Turkcell's population coverage is at 99.81% in 2G and 94.14% in 3G. Turkcell Group reported a TRY3.4 billion (US$1.2 billion) revenue with total assets of TRY20.6 billion (US$6.8 billion) as of September 30, 2015. It has been listed on the NYSE and the BIST since July 2000, and is the only NYSE-listed company in Turkey. Read more at www.turkcell.com.tr

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