Glowpoint Launches Next Generation Enterprise Video Collaboration Platform Based On ServiceNow IT Service Management

DENVER, Jan. 13, 2015 (GLOBE NEWSWIRE) -- Glowpoint Inc. (NYSE MKT:GLOW), a leading provider of cloud-based video collaboration and support services, today announced the launch of its next generation Video Service Platform to provide enterprise customers with a cloud-based system for managing video collaboration. The Platform leverages industry leading service management and SaaS provider, ServiceNow (NYSE:NOW), and is currently available to Glowpoint's channel partners and enterprise customers.

The Video Service Platform automates and streamlines critical functions and workflows needed by IT organizations for managing enterprise video collaboration environments. This includes incident management, change management, and reporting/analytics for continuous improvement. Other benefits provided to enterprise IT include:
  • Better transparency into the performance of the enterprise collaboration environment via reporting dashboards
  • Greater scale with self-service support; giving end users an easy interface for submitting/tracking tickets
  • Deeper expertise for managing video collaboration with access to Glowpoint's Business-Class Support services and knowledge base
  • More efficiencies gained by automating manual tasks and workflows including escalations, updates/notifications, and provisioning
  • Access to internationally recognized best practices for service management (ITIL)

The Platform's scalability and multi-tenant design allows Glowpoint and its channel partners to seamlessly activate thousands of existing and new enterprise customers. It is completely web-based and accessible from any device.

The ServiceNow platform allows for customization and integration with third party applications. Glowpoint's CEO, Peter Holst, said, "Our vast experience in providing enterprise videoconferencing services globally enables us to tailor the ServiceNow platform and deliver enterprise IT with a very efficient ecosystem for managing video collaboration. This combination of Glowpoint and ServiceNow lays the groundwork for the Video Service Platform to be plugged into any enterprise environment, addressing several needs of our existing and new enterprise customers and significantly expanding our addressable market."

"As video collaboration becomes more pervasive in business, users demand greater levels of IT support," said Bill Schoeffel, Senior Director, Service Provider Sales at ServiceNow. "The ability to use ServiceNow in all kinds of service domains - including video - will help Glowpoint better address enterprise IT's needs for deploying, managing, and supporting video collaboration environments."

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