NEW YORK (MainStreet) — There's an art to getting what you want from customer service people. If you don't have the basic skills that make up that finesse, you're going to get stuck with a lot of "we’re real sorry" boilerplate responses. However, if you know how to perfect this fine art, you're not just going to get what you're asking for -- a lot of times, you’re going to get a whole lot more.
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Jordan Harbinger is a founder of The Art of Charm, a Los Angeles-based company that helps men to hone their professional and social skills. A former Wall Street lawyer, he's an expert at getting what he wants out of just about every interaction. He advises to start off by making sure you’re talking to someone who can actually address your concern.
"The wording is important," he says. "You don’t want to talk to someone who’s just reading off of a screen."
To that end, Harbinger suggests specific language like "Are you able to refund $1,000 in unused services" or "Who do I talk to about refunding several months of unused service."
Be On Your Best Behavior
It's never fun to call customer service. Harbinger advises that you do your best to keep your cool.
"Even if they can’t help you, getting mad is just going to make you all rattled when you finally talk to someone who matters," he says.
To boot, Harbinger added, "They don’t care if you're angry. It’s not their problem."