NEW YORK (TheStreet) -- It's probably not such a big deal in the ultimate scheme of things, but on Friday the American (AAL) counter at Charlotte Douglas International Airport was moved closer to the US Airways counter.
It was just one small moving part in the list of a million parts that have to be moved to assemble the world's largest airline. In the past two weeks, most of the attention has been focused on sub-optimal developments in efforts to negotiate post-merger flight attendant and pilot contracts.
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But in Charlotte, some employees worked Friday to integrate the airlines at a more basic level after the smallish American counter at one end of the airport's main floor was moved a few hundred feet to become part of the sprawling US Airways counter at US Airway's busiest hub.
"This is not really about combining the ticket counters," said Terri Pope, American's vice president for the Charlotte hub. "This is about continuing to build a culture. The employees get to know one another and we get to continue to foster an environment of efficient teamwork and partnership.
"That is the culture that the employees of US Airways in Charlotte have fostered for decades," Pope said. "It's a blessing from inheriting a culture of employees with a foundation of caring about the customers."
That culture, Pope said, came from US Airways predecessor Piedmont Airlines, a hometown airline that started 90 miles up the road in Winston-Salem. "The culture of who we are is still that," Pope said.