It turns out that most of us are pretty happy with our car insurers. According to the latest results from the J.D. Power U.S. Auto Insurance Satisfaction Study, overall satisfaction with car insurance companies hit its highest level since the year 2000, when J.D. Power first started the study. On a scale of 1,000 points, customer satisfaction jumped up a whopping 16 points to an all-time high of 810. Customer satisfaction seems to be climbing, despite the fact that rates have been increasing for the past five years and continued to climb this year. The study found that roughly 19 percent of customers were hit with an insurer-initiated increase in their premium; last year that number was 20 percent. The good news is that the premium increase was much lower than last year, $86 compared to $153 in 2013. There are many events that can trigger a rate hike. According to Penny Gusner, consumer analyst with Insure.com, "While traffic violations and changes in vehicles or drivers will often increase rates, statewide or localized increases may also occur. These are usually due to more crime or claims in your area."
Car insurance rates, service experiences and shopping for a new policy
The J.D. Power Insurance Shopping Survey, released in April of this year, found that when consumers are hit with a premium increase, roughly 13 percent will compare insurance companies and shop for a new insurer."A premium increase often triggers shopping behavior, but we're seeing fewer people shopping," said Jeremy Bowler, senior director of the insurance practice at J.D. Power. "This indicates that insurers are more effectively communicating with their customers, making them aware of the premium increases when they occur and why they're necessary, and demonstrating the value of their coverage." While a rate increase will send drivers shopping, a bad customer service experience is even more distressing. A full 28 percent of consumers started looking around for new insurance after being treated poorly.