Most companies know that employees are doing much more than just email and phone calls on their smartphones.
“Employees are often doing things like Twitter, photo sharing and Facebook, all for the company,” Malloy says. “In addition to being accessible on their phone, they are working on that phone. It’s not like in the old days where there is a big desktop that sits on the desk and a phone that’s connected to the wall and after you leave work you’re no longer communicating with your employer. It’s a 24/7 world.”
It’s better to measure productivity than monitor phone use.
Yes, it’s possible that an employee could be wasting a lot of time on their Smartphone, but if you measure their productivity, you should find out pretty quickly how hard they’re working, Dinuzzo says.
“Productivity will show you what you’re dealing with,” he says. “If you’re really worried about wasted time, then the level of quality of work and the amount of output will show you everything you need to know.”
If you’re concerned about workers spending too much time on their own, an open office plan may help.
“Open office spaces naturally lend themselves to people being a little more honest. That’s not a reason to redesign your entire office space, but it is one of the benefits of it. Anytime your employees are encouraged to have more fact-to-face communication, they feel like they have to be a little more accountable.”