WALLDORF, Germany, Aug. 6, 2014 /PRNewswire/ -- At an event today in Buenos Aires, SAP SE (NYSE: SAP) highlighted how the SAP® Urban Matters initiative is helping local governments in Latin America improve quality of life in the region's dynamic and fast-growing cities. The event featured discussions of how the Gobierno de la Ciudad Autonoma de Buenos Aires (GCBA) is using solutions and internationally-refined management practices from SAP to better respond to citizens, make faster decisions and manage contractors and budgets.
With 13 million people, Greater Buenos Aires is South America's second-largest urban area and is a global cultural and economic center. Governed as an autonomous city, the metropolitan area covers more than 5,000 square kilometers; GCBA must maintain approximately 700,000 objects: 450,000 trees, 125,000 lights, 54,000 sidewalks, 30,000 drains and 27,000 roads. In many cases, GCBA relies on contractors to address issues, often citizen-reported, such as uneven sidewalks, potholes or overgrown vegetation. Before implementing multiple SAP solutions including SAP Mobile Platform in 2012, GCBA employees had no way to seamlessly manage this work and communicate specifications to contractors. They worked with paper records and disparate software applications and were unable to quickly route service requests to the appropriate departments. This uneven, lag-prone management system sometimes resulted in suboptimal planning and service shortfalls. Today, GCBA's Environment and Public Spaces Ministry is able to better integrate information and respond quickly to citizen needs through centralized incident management, permit registration and purchase management. Supplier relationships have been improved, as ministry workers can now better assess contractor work performance and effectively communicate feedback. Due to improved data access and recording of project progress, the ministry can track maintenance history on specific objects and equipment, which helps with planning budgets.