Facebook Messaging: Not for Business

Earth to Internet, Earth to Internet: Facebook Messages is not a business communications tool. Repeat: Facebook is not a business communications tool.

Who knows how the rumor got started that Facebook is taking on the combined messaging might of Google's (Stock Quote: GOOG) Gmail, Microsoft's (Stock Quote: MSFT) Hotmail and AOL (Stock Quote: AOL) Mail. However it happened, speculative Web posts began appearing earlier this month that Facebook's Messages product, which rolled out last week, would place the social media powerhouse square in the game of providing business class email and communications to its 500 million-ish users over the next several months.

Now clearly, business class email and messaging must be judged in the sober reality of time. And Facebook Messages is still in beta form, so it's evolving. Full analysis and judgment must wait until the product deploys on a large scale and the final form emerges. But as of now, the notion that Facebook is morphing into a business communications tool? Are you kidding me?


Facebook Messages is a moderately -- and I mean moderately -- improved version of Facebook's existing communication infrastructure.

What Messages is about, at least for now (keep in mind that Facebook changes frequently) is integrating all your communications into a single Facebook space. Chat, email, SMS and all the rest will go to a new messaging center. The idea is that there will be no need to remember all those pesky phone numbers, email address and the like. To do that, Facebook will offer users an @facebook.com email identity, as well as other means to weave together all one's inbound messaging.

Clearly there is merit to the idea. Users should expect to see a clean, attractive interface a la Facebook for all messages, as well as excellent service quality. And the cost will be zero.

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