New Database Catalogs Insurance Complaints

Consumers looking for new insurance options may want to check out a database from the Missouri Department of Insurance that catalogs consumer feedback on insurance companies, both big and small. No doubt, the site’s “complaint index” likely won’t be greeted as good news by some insurers.

The Missouri index measures how many complaints a given insurer gets in a given category over a consecutive three-year period. Different categories – like auto insurance or home insurance – are ranked in separate categories, so consumers can easily log in and check an insurer’s “complaint index” in the category where that consumer may be seeking an insurance policy.

In general, the higher the index number, the worse an insurance company performed. Here’s how the index’s numerical rankings work:

  • 100% means that the department received the normally expected number of complaints about that company.
  • 99% or less indicates the company was the subject of less than the normally expected number of complaints.
  • More than 100% shows the department received more than the normally expected number of complaints about that company.

Consumers looking for a new insurance policy can check out 11,000 complaints involving 1,200 insurance companies nationwide. The index only monitors complaints on insurance companies doing business in Missouri since 2007, but anyone can pop in and check an insurer’s track record.

While the index covers a variety of insurance company services, the emphasis is clearly on direct interaction between insurers and customers.

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