Chase Drops Arbitration from Card Contracts

By Mark Jewell, AP Business Writer

BOSTON (AP) — JPMorgan Chase & Co. said Friday it is dropping a clause from its credit card contracts that required disputes with customers to be handled through binding arbitration, a move that could lead to consumers filing class-action and other lawsuits.

A spokesman for the New York-based bank's Chase Card Services unit confirmed the change after a law firm that sued banks over arbitration clauses announced a tentative settlement with JPMorgan Chase.

Chase decided to stop sending credit card disputes to arbitration in July, and now is removing the arbitration clause, spokesman Paul Hartwick said.

Banks say arbitration is less costly for everyone than lawsuits. They also argue that banks' increased legal costs would in turn be passed on to consumers. But consumer groups have criticized arbitration as tilted in favor of banks.

Hartwick said Chase believes its policy change "is the right thing for our customers and our business, and reflects our commitment to clearer and simpler communication with our customers."

Earlier Friday, the Philadelphia-based firm Berger & Montague announced in a news release that it had reached a tentative settlement with Chase partially resolving a four-year-old lawsuit in federal court in New York City. The complaint argued that Chase and other banks conspired to require their card customers to resolve disputes in arbitration, including debt collections.

Chase's policy change comes three months after another major card issuer, Bank of America Corp., said it would stop requiring that disputes with its card holders and banking and lending customers be settled through arbitration.

Many consumers are unaware that card agreements typically include a clause that waives a card holder's right to sue. Lenders instead use arbitration to go after delinquent accounts, and consumers can employ arbitrators to fight disputes with their banks.

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