8x8, Inc. (NASDAQ:EGHT), a provider of cloud contact center, unified communications and collaboration solutions, and Call Center IQ, a resource hub and advisory community for call center and customer experience professionals, will be hosting a no cost live web panel discussion entitled “ 5 Ways to Boost Your Contact Center Numbers” on Thursday, July 10, 2014 from 1:00 - 2:00 PM ET. During the webinar, leading experts on contact center operations, workforce management, and quality management will reveal how cloud-based contact center applications can help call centers:
- Manage staffing levels to pay for just the right expertise for customer interactions.
- Improve performance over time, with cloud-based software that monitors agents and learns from real-world data.
- Cut capital expenditures for servers and PBXs.
- Get IT and labor savings by eliminating on-premises equipment management.
- Cut software maintenance fees with service that is automatically, seamlessly updated in the cloud.