Discover has been named winner of three 2014 Call Center Excellence awards by the International Quality & Productivity Center (IQPC) for demonstrating superior thinking, creativity and execution across the full spectrum of call center functions. Discover is the first company ever recognized in four different IQPC Award categories in a year:
- 1st place, Best Learning & Development Program, which honors companies that integrate learning and development into short and long- term business goals.
- 1st place, Best Social Media Customer Care Program, which is given to organizations that are creating social customer experiences that meet or exceed the expectations of modern customers.
- 1st place, Best New Mobile Customer Strategy, which recognizes companies that meet the expectations of the mobile customer in our “always on” society.
- Runner-up, Voice of the Customer, which identifies companies that focus on translating customer feedback into action, and in empowering the team and customer base to become true brand advocates.