Health Net Federal Services, LLC, a wholly owned subsidiary of Health Net, Inc., today announced its call center operations were certified as a Center of Excellence by BenchmarkPortal.

“BenchmarkPortal’s certification recognizes our business practices for operational excellence in efficiency and effectiveness,” said Thomas Carrato, president of Health Net Federal Services. “We are proud to earn this recognition, which is awarded to the top 10 percent of call centers evaluated by BenchmarkPortal, and to demonstrate our commitment to serve our beneficiaries, health care providers and customers through rigorous industry standards of care.”

Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from BenchmarkPortal’s database of objective and quantitative data that is audited and validated by its researchers.

“The certification of Health Net Federal Services is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction,” said Bruce Belfiore, BenchmarkPortal’s chief executive officer.

The certification process involved audits of call center operations jointly operated by Health Net Federal Services and PGBA, which serve TRICARE beneficiaries in the North Region. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve, and their families provided through the U.S. Department of Defense.

About BenchmarkPortal

BenchmarkPortal, founded in 1995, is a global leader in the contact center industry. It provides benchmarking, certification, training, consulting and industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.

For more information on BenchmarkPortal, please call (800) 214-8929 or visit

About Health Net

Health Net, Inc. (NYSE:HNT) is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable. Health Net provides and administers health benefits to approximately 5.5 million individuals across the country through group, individual, Medicare (including the Medicare prescription drug benefit commonly referred to as “Part D”), Medicaid, U.S. Department of Defense, including TRICARE, and Veterans Affairs programs. Health Net also offers behavioral health, substance abuse and employee assistance programs, managed health care products related to prescription drugs, managed health care product coordination for multi-region employers, and administrative services for medical groups and self-funded benefits programs.

For more information on Health Net, Inc., please visit Health Net’s website at

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Copyright Business Wire 2010