Tesco Collaborates With NCR To Redefine The Customer Experience
Corporation (NYSE: NCR), the global leader in consumer
transaction technologies, announced today that Tesco is improving the
customer checkout experience by piloting a new, high-speed retail
NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced today that Tesco is improving the customer checkout experience by piloting a new, high-speed retail checkout solution from NCR. Each unit allows three shoppers to pack and pay at the same time, using innovative imaging technology to automatically scan products placed on a conveyor belt. The four units at the new Tesco Extra 24-hour store in Lincoln, U.K. are the first public Tesco pilot of the solution. This innovative checkout experience reduces queuing, allowing customers to get out of the store more quickly, by increasing the rate at which items are scanned, packed and paid. The flexibility of the NCR retail checkout solution also allows customers to decide how they wish to use it and proceed at their own pace without the pressure of another customer waiting to check out. Each unit is staffed by up to three Tesco employees. NCR collaborated with Tesco to empower Tesco’s associates to spend more time engaging with shoppers and delivering great customer service at the checkout, driving up satisfaction and loyalty. Instead of having to scan each item, Tesco associates are freed up to help customers unload their trolley onto the conveyor that scans items automatically and then directs each basket to separate stations, allowing up to three customers to pack and pay for their shopping simultaneously. Customers can complete their shopping transaction using cash or payment cards, as well as scan their Tesco Clubcard or utilize coupons. Nigel Fletcher, director, Tesco U.K. said, “We are always looking for innovative ways to support our colleagues to give great service and to improve the shopping experience for our customers. We’re looking forward to seeing what our customers in Lincoln think of the new checkouts over the coming weeks and months.” A number of factors significantly increase the speed at which shoppers can check out. This includes the ability to process up to three customers in parallel using an innovative new rotating turntable and re-designed collection area for scanned items. The design allows the shopping to be distributed more evenly within the packing area, allowing for a greater number of items to be processed and collected for packing.