73% Of Companies Fear Cloud Providers Hide Performance Problems

DETROIT, April 30, 2014 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company delivering a new generation of application performance management (APM), today announced the findings of a global survey of 740 senior IT professionals' concerns about cloud computing adoption. Download the complete survey report here .

Tweet this: Study from @CompuwareAPM reveals 79% of IT pros think cloud provider SLAs are lacking. 73% fear they hide problems! http://cpwr.it/wahmN

The study, which was conducted by independent research and consulting firm Research In Action, found that the majority of IT professionals (79%) believe that typical service level agreements (SLAs) built around availability are too simplistic and fail to address the risks of moving and managing applications into the cloud. Additionally, 63% of respondents indicated there is a need for more meaningful and granular SLA metrics that are geared towards ensuring the continuous delivery of a high quality end-user experience. When asked which metrics they would most like to see as part of their SLAs with cloud service providers, the top three responses were:

1. Response time and quality for every end user interaction;

2. Availability based on deep continuous monitoring; and

3. Real-time SLA reporting.

The findings also revealed that:
  • Nearly three quarters (73%) of businesses believe their cloud providers could be hiding problems at an infrastructure or platform level that impact on the performance of applications.
  • 60% of respondents expressed further anxiety that other, co-located tenants consuming difficult to partition resources impact their own workload performance.

"Entrusting mission critical business applications that drive revenue and critical business processes require ultimate trust and accountability in a cloud provider," said Michael Masterson, Director of Cloud Solutions for Compuware APM's business unit. "Vanity metrics like simple uptime do not capture well-known issues such as 'noisy neighbors,' which can be detrimental to traditional enterprise apps that were not designed to scale and fail horizontally. APM is no longer optional; and as customers bet on the cloud, they must demand granular SLA assurances around performance and rapid problem resolution."

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