NEW YORK ( TheStreet) -- US Airways has a new way of answering customer complaints, and it is causing quite a stir.
On Monday afternoon, US Airways' Twitter (TWTR) account was in the process of responding to a customer's complaint about a flight from Charlotte, N.C., to Portland, Ore., originally reported by the site Deadspin. The conversation followed a seemingly normal progression, as shown below:
@USAirways Unhappy that 1787 sat for an hour on tarmac in CLT because overweight, resulting in over hour late arrival in PDX...AAAAAAA¢AAAA Elle (@ElleRafter) April 14, 2014
@ellerafter We truly dislike delays too and are very sorry your flight was affected.AAAAAAA¢AAAA US Airways (@USAirways) April 14, 2014
@USAirways yeah, you seem so very sorry. So sorry, in fact, that you couldn't be bothered to address my other tweets.AAAAAAA¢AAAA Elle (@ElleRafter) April 14, 2014
Until the conversation took a twisted turn. US Airways went on to refer the customer to a link where she could give feedback on her experience with the airline. The only problem was, the link led users to an image of a naked woman with a toy airplane between her legs.
The airline has more than 400,000 followers, and the image was quickly retweeted by thousands. Parodies and jokes soon followed, while the image surprisingly wasn't immediately removed from the airline's Twitter account according to reports.
U.S. Airways went on to issue an apology through its Twitter account Monday night: