US Airways Caught With Its Pants Down

NEW YORK ( TheStreet) -- US Airways has a new way of answering customer complaints, and it is causing quite a stir.

On Monday afternoon, US Airways' Twitter  (TWTR) account was in the process of responding to a customer's complaint about a flight from Charlotte, N.C., to Portland, Ore., originally reported by the site Deadspin. The conversation followed a seemingly normal progression, as shown below:

Until the conversation took a twisted turn. US Airways went on to refer the customer to a link where she could give feedback on her experience with the airline. The only problem was, the link led users to an image of a naked woman with a toy airplane between her legs.

The airline has more than 400,000 followers, and the image was quickly retweeted by thousands. Parodies and jokes soon followed, while the image surprisingly wasn't immediately removed from the airline's Twitter account according to reports.

U.S. Airways went on to issue an apology through its Twitter account Monday night:

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