The company, which makes intelligent thermostats and fire alarms, said it discovered that a feature which turns off the alarm with a wave of the hand, Nest Wave, could be triggered unintentionally. Nest said it had halted sales to ensure no customer buys the product which requires an immediate update.
"We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately," said Nest Labs CEO Tony Fadell in a blog post.
The company will disable the feature in alarms which are WiFi-connected until a solution has been engineered. Nest said it expects the process to take at least two or three months, subject to regulatory approval from safety agencies in the U.S., Canada and the U.K.
The company said it would also offer a refund to customers who wanted to return their Nest Protect smoke alarm.
Google agreed to acquire Nest Labs in January for $3.2 billion in cash.
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