MOORESVILLE, N.C., March 4, 2014 /PRNewswire/ -- Lowe's Companies, Inc. (NYSE: LOW) today announced that Michael A. Jones has been named the company's chief customer officer, effective April 30, 2014. Jones currently serves as Lowe's chief merchandising officer, overseeing the full merchandise offering for all Lowe's U.S. stores and Lowes.com, as well as all global sourcing activities. Jones will succeed Gregory M. Bridgeford, who plans to retire after 32 years with the company.
In his new role, Jones will be responsible for creating experiences that best serve customers and differentiate Lowe's from its competitors, and will oversee areas including customer experience design, merchandising, marketing and communications, and digital interfaces. Robert A. Niblock, Lowe's chairman, president and CEO, said, "I am confident that Mike is the right person to succeed Greg as chief customer officer. Over the past 14 months, Mike and Greg have worked closely together and have made terrific progress in further elevating and enhancing the Lowe's customer experience. In assuming this new role, Mike brings extensive leadership experience, expertise in key product categories relevant to the home improvement business, understanding of the need for vendor collaboration, and a clear focus on the customer. We look forward to his further contributions to Lowe's. "At the same time, Lowe's thanks Greg for his extraordinary dedication to the company over the past three decades. As Lowe's has grown from a regional hardware chain in the 1980s to the nation's second-largest home improvement company today, Greg has been a valued member of our organization. Two years ago, I asked Greg to delay his retirement plans and assume the role of chief customer officer to lead our efforts as we became a more customer-focused enterprise. Greg has built a world-class team that is executing on our strategy, so that the timing is now right for Greg to pass the baton to Mike. We wish Greg all the best in his retirement," Niblock concluded.