After a successful pilot, Schwab Performance Technologies ® (SPT) announced today the roll out of Schwab OpenView Mobile, a customizable app that RIAs can use to create a turnkey, branded mobile presence for their firms, enabling 24/7 connection with clients. SPT will work with participating firms to create the firm-branded app and each firm will then submit their app to Google Play and iTunes App Stores.
Neesha Hathi, senior vice president, Advisor Technology Solutions for Schwab Advisor Services (Photo: Business Wire)“Looking to the future, it is clear that the RIA office must evolve to keep up with emerging client needs and competitive forces,” said Neesha Hathi, senior vice president, Advisor Technology Solutions, Schwab Advisor Services. “Mobile technology is a must-have for advisor firms looking to grow and build relationships - both with today’s clients and with the next generation - because it allows the advisor to deliver the ‘know me’, anywhere, anytime service clients expect.” Schwab OpenView Mobile was first announced at IMPACT 2013, where Hathi identified mobile, cloud-computing, big data and integration as four key trends that will drive the success of an advisor’s business in the future. “Technology is playing an increasingly important role in helping advisors scale their business, enhance the experience of their clients and differentiate their brand,” said Hathi. According to Schwab’s 2013 RIA Benchmarking Study, 73% of advisors currently invest or plan to invest in mobile technologies, and the most recent Schwab Independent Advisor Outlook Study found that seven in ten advisors are focusing on differentiating their firm to stand out from the pack. Schwab OpenView Mobile - How it Works SPT will work with advisors to customize their app to reflect their own brand, including adding their firm logo, contact details and choosing icons and colors. Once the app has been customized, the advisor will post it on Google Play and iTunes App Stores where their clients can find it by searching for the firm’s name. An RIA can customize the experience they want to create for their clients by including advisor news, promotional content, contact information and a website link, as well as real-time data on their Schwab accounts.