- Voice messaging has migrated from the landline to the mobile: 86 percent of people receive the majority of their voicemails on their mobile phone.
- Text is the dominant channel: 57 percent of people are contacted via text more than any other form of communication.
- Text is the most immediate channel: 96 percent of people are likely to read their messages and text back.
“Survey responses reflect the fact that the ecosystem of carriers and service providers are on the right track when they combine voicemail and text-based services,” said Dan Miller, senior analyst at Opus Research. “Their subscribers now expect to be able to choose the most convenient ways to receive and distribute their messages. Nuance Dragon Voicemail-to-Text services offer a personalized and customizable suite of features that modernize messaging services and optimize each user's experiences.”Nuance’s Dragon Voice-to-Text platform converts over two billion messages a year to enhance the voicemail and messaging services offered by 35 leading carriers around the world. Dragon Voice-to-Text platform is part of Nuance’s Cloud Services portfolio of voice innovations that continues to define a new generation of intelligent systems and personal assistant technologies. With Nuance technology, people experience more humanized interactions with the world’s best phones, tablets, computers, cars, TVs, apps and services from leading manufacturers and operators. About Nuance Communications, Inc. Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit: http://www.nuance.com/ Trademark reference: Nuance and the Nuance logo are trademarks, registered trademarks or brands of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners. The statements in this press release relating to future plans or future events or service, are forward-looking statements which are subject to specific risks and uncertainties. These could involve particular market trends, competition factors and other risks described in the documents submitted to the US Securities and Exchange Commission. The actual results, events and services may vary significantly from the forecasts. The reader is warned not to rely on these forward- looking statements without reservation, since these are simply reflections of the current situation.