- Consumers want help from utilities to better manage their resources. A total of 80 percent of consumers are displeased by the current level of information they get from their utilities and the majority want more information about efficiency programs. Further, consumers rank “offering energy efficiency programs” as a top unmet need from the utility industry.
- Government policy is critical, but currently perceived as a barrier. According to 94 percent of utility executives, current regulation and lack of clarity around regulation is a top barrier to infrastructure investment. Utility executives list dealing with new regulations – or the possibility of new regulations – as the number one challenge for the industry.
- Technology is a key to transformation. More than half of utility executives said they would invest in technology if they had an increased budget, and 75 percent said effectively managing big data is critical to modernizing infrastructure.
Closer Look at Gas, Water and Electric UtilitiesWhile many themes were similar across gas, water and electric utilities, the Resourcefulness Index highlighted some important nuances:
- Consumers and industry executives are least concerned about the price and continued supply of natural gas and most concerned about electric utilities’ long-term ability to meet demand.
- The major concern regarding water utilities is the impact of outdated infrastructure.