TELUS International Selects Cloud-Based QlikView Solution To Enhance Customer Service Analytics And Reporting Capabilities For Its Global Clients

QlikTech, (NASDAQ: QLIK), a leader in user-driven Business Intelligence (BI), today announced it has been awarded a contract from TELUS International. TELUS International will use QlikTech’s cloud-based QlikView solution to improve its own performance and provide critical details of its call center operations to its clients, which include some of the world’s largest brands in the high-tech, financial services, telecommunications, utilities, and consumer goods industries.

TELUS International employees act as customer service agents for some of the most respected global brands. To better serve these organizations, TELUS International required a solution to enhance the analysis of its own data to better identify and mitigate customer service issues and improve overall business operations by deploying solutions in the cloud. With the QlikView solution, TELUS International will analyze and focus more closely on the quality of service it provides both clients and their end customers.

“As a global provider in the very competitive call center and customer service outsourcing solutions business, it is imperative that we constantly adapt to stay ahead of the curve,” said Michael Ringman, vice-president of IT at TELUS International. “QlikView is already adding tremendous value to our business. For example, we can now report the amount of revenue each agent generates for a client. This data looks at how our agents create business results beyond just service level metrics, which leads to a very different, bottom-line impacting conversation with clients.”

“We are pleased to serve as a strategic partner for TELUS International as they enhance their Business Intelligence journey,” said Joseph Dibartolomeo, President of the Americas, QlikTech. “By leveraging the power of their data via QlikView, we are confident that TELUS International will unlock important insights that will take their business, and that of their customers, to the next level.”

TELUS International began piloting the QlikView solution in late 2013, and will focus on global deployment during early 2014.

About QlikTech

QlikTech (NASDAQ: QLIK) reveals meaning in data so people can act on it. The QlikView Business Discovery software platform and Qlik Customer Success Framework provide the people, technology and services to help organizations progressively optimize how they use data as a strategic resource. QlikView uses Natural Analytics™ to support the way our human curiosity naturally searches and processes information, revealing insights and enabling decisions in the process. From small businesses to the largest global enterprises, QlikView gives users the immediate insights they need and IT professionals the enterprise manageability and governance they require. Headquartered in Radnor, Pennsylvania, QlikTech has offices around the world serving approximately 30,000 customers in over 100 countries.

About TELUS International

TELUS International is a provider of Business Process Outsourcing (BPO) and contact center solutions to global clients. TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada, with $11.3 billion of annual revenue and 13.3 million customer connections. In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $300 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000. Fourteen TELUS Community Boards around the world lead TELUS’ local philanthropic initiatives. TELUS was honored to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition. For more information, please visit www.telusinternational.com, twitter.com/TELUSInt, and delicious.com/TELUSInternational.

Qlik™, QlikView™, QlikTech™, Data Dialogs™, Natural Analytics™, and the QlikTech logo are trademarks of QlikTech International AB which have been registered in multiple countries. Other marks and logos mentioned are the trademarks of their respective owners.

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