Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in several global conferences and webcast events this month. Verint and NEC Seminar January 22; Tokyo, Japan On January 22 at 4:10 p.m. JST, Verint’s Takeo Hirakawa will co-host a seminar with NEC, a Japanese multinational provider of information technology (IT) services and products, and present the session titled “Visualization of Workforce Optimization Using Desktop Analytics for the Contact Center and Back Office.” Attendees will learn how workforce optimization solutions—such as desktop and process analytics software—are helping organizations like NEC improve business processes, productivity and overall effectiveness. Both presenting organizations have received industry honors from analyst firm Frost & Sullivan in Japan for their contact center technology and application. CALNENA January 27-29; San Diego, California Verint’s Gary Schiavo will host the session “New, Expanded Enterprise-Class Recording in a Multi-Site Shared Environment” on January 28 at 4 p.m. PT. Today, many agencies are charged with cost reduction, yet still want and/or need new technologies to perform effectively. This discussion will explore how cutting-edge software and hardware can help create a multi-agency solution designed to help save money. From the session, attendees will gain real-world insights, practical knowledge and tips for getting started. Why Health Plans Have To Get Member Obsessed in 2014 January 29; Verint Webcast featuring Forrester Research, Inc. Just because deadlines for 2014 plan enrollment have passed doesn’t mean healthcare insurers can breathe a sigh of relief. Even with all the preparation to get U.S. consumers signed up under the requisites associated with the Affordable Care Act (ACA), there is still much to be done, such as plans and actions associated with retaining plan members and providing them with positive member experiences. In their efforts to retain valued members, healthcare insurers are facing a myriad of opportunities and challenges.
Join Forrester Research, Inc.’s Ellen Carney, principal analyst, and Verint’s Brian Strachman for the January 29 1 p.m. ET webcast “Why Health Plans Have to Get Member Obsessed in 2014”. Key themes will explore:
- The state of the industry when it comes to creating great member experiences
- Key experience factors that may have been overlooked by health plans in the era of the ACA
- Ways to educate, manage and respond to members; gain new members; and manage the transition to B2C
- Ideas on how to listen to members more effectively and enhance their experiences
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