Join Forrester Research, Inc.’s Ellen Carney, principal analyst, and Verint’s Brian Strachman for the January 29 1 p.m. ET webcast “Why Health Plans Have to Get Member Obsessed in 2014”. Key themes will explore:
- The state of the industry when it comes to creating great member experiences
- Key experience factors that may have been overlooked by health plans in the era of the ACA
- Ways to educate, manage and respond to members; gain new members; and manage the transition to B2C
- Ideas on how to listen to members more effectively and enhance their experiences
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.