Video Release -- Industry-First Functionality From Compuware Breaks Down IT Barriers For Seamless Mainframe Application Problem Resolution

Eight out of Ten CIOs Believe Organizations Must Bridge Gaps for IT to Take Holistic Approach to Problem Solving; Compuware to Highlight New Functionality in Webinar, Jan. 23 at 11 a.m. EST

DETROIT, Jan. 13, 2014 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR), the technology performance company, today announced industry-first functionality that dramatically improves the way IT teams collaborate when resolving application exceptions and performance problems. The siloed nature of enterprise IT departments can lead to a lack of understanding and communication between IT teams, resulting in inefficient problem-solving, slower time-to-market and rising costs. Compuware has united its revolutionary Compuware APM for Mainframe with its industry-leading Developer Productivity solutions, further breaking down barriers between Development, QA and Operations teams. Unprecedented levels of integration now enable the automated capture of detailed information about an issue, enabling Development teams to jumpstart the resolution process and accelerate the delivery of IT services.

A short explanatory video accompanying this release is available at:

Compuware's solutions have helped IT teams collect detailed analyses of performance problems and application exceptions for more than 30 years. The handoff of this information from Operations or QA to Development is a critical -- and undervalued -- part of the problem re-creation and resolution process, impacting how quickly a problem will be resolved. Yet most IT organizations currently lack this collaboration and rely on manual, limited communication of the problems. A major global CIO survey showed that:
  • Only 31 percent of CIOs see cooperation across technology silos and 81 percent believe there is a need to bridge gaps so that IT as a whole can take a more unified approach to problem solving.
  • When it comes to notifying Development about known problems, 60 percent of organizations rely on manual handoff methods.

This lack of collaboration and the manual sharing of information can prolong resolution time and increase application backlogs, both of which can be detrimental to the business. This is especially critical because technology failures are plaguing businesses at alarming rates. In a separate survey, Compuware found that 48 percent of IT executives reported a performance issue daily and 81 percent indicated they experienced the same failure multiple times.

Compuware is helping to solve this age-old issue by uniting the tools used to find problems with those used to fix them. Using Compuware APM for Mainframe (Strobe and PurePath for z/OS CICS) and Abend-AID, Operations and QA teams can quickly pinpoint the root cause of a mainframe application performance problem or exception. Operations will initiate a "fix request" right from their dashboard, which automatically gathers the contextual insights about the issue. The request is sent to the Compuware Workbench, a modernized development environment, where Development can access the full suite of Compuware's Developer Productivity solutions to re-create, debug and ultimately fix the problem.

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