NEW YORK (MainStreet) -- So you were left to stew in your own juices by a customer service representative, so much so that you went Defcon 1 over the phone, unleashing a torrent of curses that would make a sailor blush?
Hey, relax. You're in good company -- if, that is, you unloaded on certain industries.
Marchex says so in a survey detailing which of 20 service industries consumers are most likely to swear at over service issues.
First on the list of "F-bomb" focal points is the satellite television industry, with one of every 82 phone calls resulting in customers cursing at service representatives.
At the bottom of the list are veterinary clinics, which field the most calm, swear-free calls from customers (one out of 2,634 phone calls).
No matter what the call, it's much more likely for men to unload a swear barrage on a phone rep. Sixty-four percent of of the time it was men doing the cursing over the phone.
Unsurprisingly, the bulk of obscenities are unleashed while the customer is on hold.
"Consumers expect great service and easy-to-understand pricing from national and local businesses, and they aren't afraid to voice their displeasure when they don't receive it," says John Busby, a senior vice president at Marchex. "This should be a clear signal to businesses that long hold times leave a negative -- and lasting -- impression."
The television industry holds two of the three hot spots in the survey, with the cable TV industry ranking third behind the satellite T.V. industry. (Housing contractors rank second.)