- Integrated Vendor Performance Management – derive more value from vendors and suppliers by evaluating performance relative to commitments and comparing vendors to each other across common criteria
- Unified Resource Management – forecast all IT work and resources reliably through a real-time, single system of record for efficient, accurate resource utilization
- Automated Password Reset – provide end users with the ability to reset passwords through self-service and automation and reduce what industry analysts consider to be at least 20% of IT service requests
Integrated Vendor Performance ManagementServiceNow Vendor Performance Management allows IT executives to evaluate its vendors with a more accurate and comprehensive understanding of their effectiveness. Because the vendor data and workflow become part of a single system of record for IT, Vendor Performance Management is an integrated solution for assessing vendors within the context of both IT systems and processes. Drawing data from incident and problem records, order volumes, IT costs, assessments, and asset contracts, Vendor Performance Management provides a new way to evaluate technology suppliers and partners and derive greater value from them. The application includes vendor scorecards, decision matrices, vendor assessment reports, compliance reports, ticketing, credit tracking and contact management. With a more informed view, IT executives can reduce operational costs, drive vendor improvement, find more leverage in negotiations and mitigate risk. “With ServiceNow we gain a consistent way to understand and evaluate our vendors with a single, comprehensive view. It’s something that is only possible by having a single system of record,” said Paul Hardy, director of ITSM at Informa plc. “We have a complex business and technology environment with hundreds of vendors, so it is important to manage them continually and carefully.” Unified Resource Management The biggest line item in any IT budget is headcount, yet most investments in IT management focus on capital and not the availability and capacity of the people doing the work. Therefore, most enterprises lack an accurate, real-time view of all IT resources—capital and human—making resource allocation of any kind challenging. The new ServiceNow Resource Management application provides unified resource management across all project and operational activities. The application enables IT executives to better understand and optimize IT staff workloads, match resources with requirements and improve resource analysis and forecasting. Automated Password Reset While commonplace in many consumer services, password reset is still conducted manually by most IT departments. It accounts for an estimated 20% of IT service requests and can cause significant expense and resource drain. In addition, manually resetting passwords can be slow and insecure. Automating the password reset process is a simple way to remove the largest generator of end user call volume – turning the once manual process into a secure, self-service function.
ServiceNow Password Reset works with Microsoft Active Directory and custom credential stores as well as ServiceNow credentials. It includes standard ID verification methods like security questions, SMS text and response, and CAPTCHA text. Password Reset supports all enterprise applications, networking and security systems. IT can now provide a familiar and consistent experience to all users.All three of the new ServiceNow applications are available now. Vendor Performance Management and Resource Management may be licensed as part of the ServiceNow IT Service Automation Suite. ServiceNow Password Reset requires additional licensing. About ServiceNow ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise. ServiceNow transforms IT from the department of no to the department of now. For more information, visit www.servicenow.com. Note: Please see second press release today about important additions to the ServiceNow IT Operations Management portfolio Additional Resources: Exclusive video interview on The Cube Integrated Vendor Management product information page, including demo, video overview, whitepaper, data sheet and webinar Unified Resource Management product information page, including demo, video overview, whitepaper, data sheet and webinar Automated Password Reset product information page, including demo, video overview and data sheet ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.