After opening the box and setting up their new consoles, users were greeted by a big download of updated software before ever playing a game. Fortunately - or unfortunately - that's become commonplace for modern electronics. Some of the Xbox One consoles have been plagued with a faulty Blue-Ray disc drive, that's led to some Xbox One consoles having problems reading the discs. The problem is described as an annoying "crunching" sounds when you try loading a disc into the console. The apparent cause is a misaligned gear.
Microsoft has acknowledged there's a problem, and the company is offering to replace the faulty consoles and reward those owners with a free download of one of the newly launched games from Microsoft studios.
However, a simpler solution seems to have cropped up. As described on a number of blogs, a problematic Xbox One can be fixed by turning the box upside down, and simply smacking it it a few times just above where the Blu-ray drive is installed.
Just like the instant repair methods used during the early days of radio and television a good whack or two actually set things straight. At least in the short run. There's no word on whether this solution will keep everything working just right.
A gamer named Dave D tried this method and videotaped his results on YouTube:
Microsoft has yet to comment on the the brute force fix. The company has released a much requested glossary of voice commands that the Xbox One's Kinect feature can understand ending a lot of misguided guesswork.
Microsoft shares were down 0.27% to $37.54 in early morning trading in New York.
Written by Gary Krakow in New York.
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