GROUP FIVE conducts an annual study of corporate opinions of services provided by United States security transfer agents. Measuring client satisfaction since 1990, the study is based on the completed surveys of 802 corporations — representing over 29 million registered shareowners.
For the fourth consecutive year, Wells Fargo Shareowner Services, part of Wells Fargo & Company (NYSE:WFC), received the industry’s highest satisfaction rating from corporate customers of U.S. security transfer agents, according to a recent study by GROUP FIVE. The survey polled 802 corporations, representing more than 29 million registered shareowners, on security transfer agents throughout the United States. Among large agents, Wells Fargo received an 88% favorable ranking overall and was rated highest in satisfaction for shareholder service and client fees. “It is incredibly rewarding for us to be rated so highly by our customers,” said Todd May, head of Wells Fargo Shareowner Services. “Our long-standing commitment to quality service spans across the entire Wells Fargo organization and this ranking is testament to our work in keeping clients and shareholders at the center of everything we do.” In this year’s study, Wells Fargo received the industry’s highest ratings across categories including: service to shareholders overall, fairness of fees, knowledge and guidance, record-keeping accuracy and responsiveness. For more information on Wells Fargo Shareowner Services, visit www.wellsfargo.com/shareownerservices. About Wells Fargo Wells Fargo & Company (NYSE:WFC) is a nationwide, diversified, community-based financial services company with $1.5 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, and the Internet ( wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With more than 270,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2013 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at blogs.wellsfargo.com. About GROUP FIVE GROUP FIVE is a corporate services research and consulting company located in Princeton, New Jersey. The firm is best known for its consulting and research expertise in shareholder services and stock plan administration services.