- 39% of those surveyed said their supply chains are built to be primarily customer-centric today and will grow to 44% in the next two years.
- For those high-tech companies re-focusing their efforts on customer-centricity, several changes are planned to improve customer service, including: reducing lead times (71%), improving planning (71%), improving fulfillment (68%) and improving post-sales/returns capabilities (66%).
- 48% of executives surveyed cited that a firm’s ability to carry out a high-profile, global product launch is becoming increasingly important.
- 26% of high tech companies said establishing product security throughout the supply chain of a product launch remains a top concern.
For more information on the survey findings and to download an executive summary of the survey results, visit pressroom.ups.com.Survey Methodology: IDC Manufacturing Insights conducted this survey with 337 high-tech manufacturers in North America, Europe, Asia Pacific and Latin America. Qualified respondents were senior-level decision makers responsible for supply chain and logistics. Surveys were conducted in July and August 2013. UPS (NYSE:UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the web at ups.com ® and its corporate blog can be found at blog.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS.