ServiceSource® (NASDAQ: SREV) and Aria Systems today announced a strategic partnership to help companies with subscription and cloud offerings maximize their recurring revenue with high touch sales, actionable analytics, and automated transaction management. The partnership will combine ServiceSource’s Renew OnDemand™ data management and renewal sales automation and analytics capabilities with Aria’s recurring revenue commerce hub that provides billing and other business management services. Today, many B2B companies are shifting their business models to support the emerging Recurring Revenue Economy. This shift includes offering a range of business models including subscriptions, usage and pre-paid pricing. In addition, these new models lower customer switching costs while increasing the risk of churn. As such, companies must continuously engage with their customers, demonstrate the ongoing value of a product or service, and ensure long-term customer success. ServiceSource and Aria give companies the flexibility to try different monetization strategies and combine them with tailored customer engagement programs. Aria and ServiceSource each bring over a decade of experience in cloud-based recurring revenue management, helping companies maximize ongoing sales activities and increase loyalty throughout the entire customer lifecycle. By combining Renew OnDemand, the only cloud application built specifically to grow recurring revenue, with Aria’s leading recurring revenue commerce capabilities, the joint solution will:
- Support new recurring revenue strategies: The partnership will provide one flexible solution for managing all customer transactions including new product sales, renewals, subscriptions and usage based fees – across any customer interaction channel.
- Streamline recurring revenue sales: Automate every step of the sales process including data and opportunity management, tailored offers and sales plays, and billing.
- Deliver increased levels of customer insight: Actionable recurring revenue metrics and analytics provide insight into renewal and operational performance, usage and billing data while identifying new opportunities for upsell and cross-sell.
“Aria enables companies to provide their solutions using a wide variety of recurring revenue models, including subscription, usage, prepaid, tiered or a combination approach,” said Tom Dibble, CEO, Aria Systems. “Through this partnership with ServiceSource, our customers will power their recurring revenue sales teams with intelligent offers and automation.”About ServiceSource ServiceSource International, Inc. (NASDAQ: SREV) is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process. By leveraging big data to give companies a complete view of their customers, Renew OnDemand and our proven services drive higher subscription, maintenance, and support revenue, improved customer retention, and increased business predictability. With over a decade of experience focused exclusively on growing recurring revenue, ServiceSource's products and services are based on proven best practices and global benchmarks. Headquartered in the Cloud Corridor of San Francisco, ServiceSource® manages over $9 billion in recurring revenue for the world’s largest and most respected technology companies. ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages. For more information, please go to www.servicesource.com. About Aria Systems Aria Systems helps leading businesses connect their customers with the products and services they love. Industry leaders like Pitney Bowes, Experian, AAA NCNU, VMWare, HootSuite and many others choose Aria to power their recurring revenue business and deliver exceptional experiences to their customers. Learn more about us at www.ariasystems.com. Forward-Looking Statements This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings, our managed services and our Renew OnDemand cloud platform and application. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, fluctuations in our quarterly results of operations; the risk of material defects or errors in the our software offerings or their failure to meet customer expectations; migrating customers to Renew OnDemand and the ability to integrate Renew OnDemand with other third-party applications used by our customers; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; our ability to grow the market for service revenue management; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand solution and/or generate service revenue on our customers' behalf; the possibility that our estimates of service revenue opportunity under management and other metrics may prove inaccurate; demand for our offering that falls short of expectations; our ability to keep customer data and other confidential information secure; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements. Connect with ServiceSource: http://www.facebook.com/ServiceSource http://twitter.com/servicesource http://www.linkedin.com/company/servicesource http://www.youtube.com/user/ServiceSourceMKTG Trademarks ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.