- A Retail Business application that accesses more than 18 million sales records to provide users with insight on existing sales relationships and prospects;
- A Cockpit for Customer Experience Management (CEM), which provides valuable information on customer satisfaction among policyholders; and
- A Cockpit for Health Insurance Technique, which assesses more than 20 million records to better manage the reporting of the organization’s insurance rentability.
QlikTech, (NASDAQ: QLIK), a leader in user-driven Business Intelligence (BI), today announced that health insurance provider CSS Versicherung has rolled out QlikView to more than 600 employees to speed data analysis, drive competitive insight, and track customer satisfaction. As a leading Swiss health insurer, the CSS Group offers basic insurance (KVG), daily indemnity insurance and various supplementary health insurance plans (VVG), as well as property insurance (liability, household contents) and life insurance plans. Prior to using QlikView, the organization relied mostly on static, manual reports. This approach was not only time consuming, but also made it difficult for employees to access and analyze key information. By implementing QlikView across its sales, services, engineering, computer science, and finance departments, CSS Versicherung was able to put BI into the hands of its employees, allowing them to quickly and easily explore data in real-time. In the initial stage of its QlikView deployment, CSS Versicherung focused on three widely-used applications to deliver Business Discovery capabilities to employees. These include: