Eight Years In A Row Informatica Achieves Top Marks For Customer Loyalty For Data Integration

Redwood City, Calif., Nov. 6, 2013 (GLOBE NEWSWIRE) -- Informatica Corporation (Nasdaq:INFA), the world's number oneindependent provider of dataintegration software, today announced that for the eighthconsecutive year, it has achieved top marks in customer loyalty inthe 2013 Data Integration Customer Satisfaction survey conducted byindependent research firm TNS, a global leader in insight andinformation.

According to the survey, Informatica led the competitive fieldin total performance, including achieving the most favorable scoresfor overall quality of products, product reliability and meetingcustomer needs for support, professional services andeducation/training. 

Additional survey findings include:

·         90 percent ofInformatica customers are likely to spend at the same or higherlevels in 2013, a significant increase from the 88 percent reportedin 2012.

·         Repurchaseintentions of Informatica solutions remains strong at 93percent.

Each year, TNS surveys customers of vendors offering dataintegration products. The survey measures the relevance ofnumerous categories of customer satisfaction such as productquality, customer support, and professional services to determinehow vendors perform in each area. Customers are asked to shareviews and perceptions of all the vendors across a range ofattributes and measures.

Customers are polled on:
  • Intent to repurchase
  • Serving as a positive reference
  • Purchase intentions at the same or higher level

These measures above are combined to present a ProCLI (CustomerLoyalty Index), or the loyalty score, which measures customerengagement.

Informatica Customer Engagement Milestones

·         NewProactive Value Added Services and other support advances in2013 further accelerate customer time-to-value, reducecost-of-ownership and help ensure ongoing project success. Recentlyintroduced support components include target resolution times,project milestone support, remote health check, installation andoperational overview, and education certification exams.

·         GoldStevie Award for "Best Use of Technology in Customer Service"in 2013, presented by American Business Awards and highlightingInformatica's differentiated self-service offerings, including useof social media channels to extend support reach.

·          Informatica Support TV experienced more than 60,000views across 350+ videos published on the Informatica MySupportchannel. Integrated with YouTube, each concise video addresses aspecific product, tool or technical tip for achieving maximum valuefrom Informatica implementations.  

·         Informatica Log Express dramatically increasestroubleshooting productivity and reduces support resolution time byup to 25 percent. The automated, scenario-based proactive log andconfiguration gathering tool helps identify complex issues with asingle click.

"Informatica's commitment to customer success is demonstratedonce again by eight straight years of high marks for customerloyalty," said Ansa Sekharan, senior vice president, GlobalCustomer Support, Informatica. "Informatica continues todemonstrate technology leadership, and customers are indicatingthat they will continue to make Informatica purchases. This pointsto all the new ways that Informatica is helping them realize thefull potential of their data, from the Cloud to on-premise, andfrom departmental projects to enterprise initiatives and Hadoopdeployments."

Tweet this:  News @InformaticaCorpAchieves Top Marks for Customer Loyalty for 8 th Year ina Row http://bit.ly/HIwwBs

About Informatica

Informatica Corporation (Nasdaq:INFA) is the world's number oneindependent provider of dataintegration software. Organizations around the world rely onInformatica to realize their informationpotential and drive top business imperatives. Informatica Vibe, theindustry's first and only embeddable virtual data machine (VDM),powers the unique "Map Once. Deploy Anywhere." capabilities of theInformatica Platform. Worldwide, over 5,000 enterprises depend onInformatica to fully leverage their information assets from devicesto mobile to social to big data residing on-premise, in the Cloud and across social networks. For moreinformation, call +1 650-385-5000 (1-800-653-3871 in the U.S.), orvisit www.informatica.com.Connect with Informatica at http://www.facebook.com/InformaticaCorporation, http://www.linkedin.com/company/informaticaand http://twitter.com/InformaticaCorp.

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Note: Informatica, Informatica Platform, InformaticaPowerCenter and Informatica Vibe are trademarks or registeredtrademarks of Informatica Corporation in the United States and injurisdictions throughout the world. All other company and productnames may be trade names or trademarks of their respectiveowners.
CONTACT: Steve Bauer         Informatica Corporation         +1 650 385 4159         +1 650 670 7135         stbauer@informatica.com

Informatica Corp.

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