Peppers & Rogers Group, a TeleTech company, knows that companies want to retain customers and to provide them with the best customer experience. However, as experts in providing customer experience solutions, Peppers & Rogers Group and TeleTech also know that a myriad of barriers can complicate or prevent companies from providing their customers with the level of support they expect and deserve. Jim Dickey, vice president of business intelligence at Peppers & Rogers Group, and Macario Gallegos, vice president of CRM systems integration practices at TeleTech are presenting a Customer Strategist Journal webinar: “Exceptionalism Is the Only Option: Overcoming 10 Barriers to Customer Experience Excellence.” This webinar will provide best-in-class solutions for barriers that get in the way of superior customer service. The one hour presentation will be hosted by the Customer Strategist Journal’s Editor-in-Chief Elizabeth Glagowski, and will allow for an interactive 10 minute question and answer session at the conclusion of the presentation. Exceptionalism Is the Only Option: Overcoming 10 Barriers to Customer Experience Excellence:
Wednesday, September 25, 2013 at 1:00 pm ET / 11:00 am MT
The webinar is scheduled for 60 minutes (50 minute presentation and 10 minute Question and Answer)
About Peppers & Rogers Group Peppers & Rogers Group, management consulting division of TeleTech Holdings, Inc. (NASDAQ: TTEC), is a leading management consulting firm, dedicated to helping its clients improve business performance by acquiring, retaining and growing profitable customers. We solve business problems of our clients by delivering a superior 1to1 Strategy and removing the operational and organizational barriers that stand in the way of profitable customer relationships. www.peppersandrogersgroup.comAbout TeleTech TeleTech, founded in 1982, is a leading global provider of data-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech’s more than 39,000 employees deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit www.TeleTech.com.