Peppers & Rogers Group, a TeleTech company, knows that companies want to retain customers and to provide them with the best customer experience. However, as experts in providing customer experience solutions, Peppers & Rogers Group and TeleTech also know that a myriad of barriers can complicate or prevent companies from providing their customers with the level of support they expect and deserve. Jim Dickey, vice president of business intelligence at Peppers & Rogers Group, and Macario Gallegos, vice president of CRM systems integration practices at TeleTech are presenting a Customer Strategist Journal webinar: “Exceptionalism Is the Only Option: Overcoming 10 Barriers to Customer Experience Excellence.” This webinar will provide best-in-class solutions for barriers that get in the way of superior customer service. The one hour presentation will be hosted by the Customer Strategist Journal’s Editor-in-Chief Elizabeth Glagowski, and will allow for an interactive 10 minute question and answer session at the conclusion of the presentation. Exceptionalism Is the Only Option: Overcoming 10 Barriers to Customer Experience Excellence:
- Wednesday, September 25, 2013 at 1:00 pm ET / 11:00 am MT
- The webinar is scheduled for 60 minutes (50 minute presentation and 10 minute Question and Answer)
- Registration is easy, just click here!