- Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Rx Home Delivery Customer Service: 1-888-RX AETNA (1-888-792-3862)
- Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
- Aetna Student Assistance Program: 1-877-351-7889
- Aetna Dental: 1-877-238-6200
- Health care providers should contact the Provider Service Centers: - Indemnity and PPO-based benefit plans: 1-888-MD-AETNA (1-888-632-3862) - HMO benefit plans: 1-800-624-0756
Affected Aetna members also can seek routine or emergency care anywhere, as needed, without a referral or pre-authorization. As part of its disaster procedures, Aetna will monitor the impact on its network doctors, hospitals and other health care providers. The company will work closely with providers to make further modifications to its policies as necessary to ensure members have access to care.If any additional local, state or federal disaster executive orders or regulations are issued related to this catastrophic event, Aetna will adjust its policies to comply. About Aetna Aetna is one of the nation's leading diversified health care benefits companies, serving an estimated 44 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com.