Andrew Small, Vice President, CRM, UC and CPE at BT Global Services, adds, “We are delighted to work with Verint to offer a truly global cloud-based workforce optimisation solution. We can now offer customers an integrated offering for all their contact centre needs. Our customers will benefit from having access to Verint’s technology either as a hosted service or on premise. We see growing demand from our customers, not only in core solutions, such as call recording, but also in advanced applications, like speech analytics, to reduce cost and help meet regulatory requirements, while improving customer service levels. We believe this is a great option to help them to that end.”Verint and BT extending their relationship follows the announcement earlier this year regarding Verint’s leadership in the hosted/cloud-based WFO market. Backed by ongoing investment and proven solutions and processes, tens of thousands of users across a multitude of discreet tenants are deployed, operational and achieving measureable business value from Verint cloud-based WFO applications. As ever, Verint is committed to working with its strategic alliance and channel partner network to add greater value in delivering a portfolio of offerings in the cloud. With a security model designed to help ensure the privacy of all customer data in a multi-tenant environment in support of PCI-DSS and SAS-70 compliance, the company’s large ecosystem of channel partners enables businesses to work with the Verint partner of their choice to meet business requirements as they evolve. About BT BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.
For the year ended 31 March 2013, BT Group’s reported revenue was £18,103m with reported profit before taxation of £2,315m.British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York. For more information, visit www.btplc.com About Verint Enterprise Intelligence Solutions Verint ® Enterprise Intelligence Solutions ™ help organisations of all sizes capture and analyse customer interactions, sentiments and trends across multiple channels, improve performance and optimise the customer experience. The solution portfolio includes the Impact 360 ® Workforce Optimization ™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue. About Verint Systems Verint ® (NASDAQ: VRNT) is a global leader in Actionable Intelligence ® solutions. Its portfolio of Enterprise Intelligence Solutions ™ and Security Intelligence Solutions ™ helps organisations Make Big Data Actionable ™ through the ability to capture, analyse and act on large volumes of rich, complex and often underused information sources—such as voice, video and unstructured text. With Verint solutions and value-added services, organisations of all sizes can make more timely and effective decisions. Today, more than 10,000 organisations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com. This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2013 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2013 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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